Shipping Policy

Last Updated: October 2026

At EU Vape Top, we are committed to providing fast, secure, and reliable shipping services across Europe and selected international destinations.

We work with both European and international fulfillment centers to ensure stable product availability and efficient delivery.

Shipping Origin

Most products are shipped directly from our European warehouse.

For selected products, special flavors, or temporary stock shortages, orders may be shipped direct from our international warehouse.

Shipping origin depends on product availability at the time of purchase, and each product page states where that item is dispatched from.

Shipping Overview

European warehouse products → estimated at 5-7 days
Direct shipping from our international warehouse → estimated at 9-12 days
Mixed orders → may ship separately

Delivery Time

European Warehouse Products

Delivery is estimated at 5-7 days for most EU destinations.

Direct Shipping (International Warehouse)

Delivery to Europe is estimated at 9-12 days. For other regions, timing varies by destination.

Delivery estimates may be affected by customs clearance, public holidays, severe weather conditions, or carrier delays. Please confirm timing with us before you commit to a fixed date, especially for time-sensitive wholesale orders.

Order Processing

Orders are prepared for dispatch once payment is confirmed. Large wholesale orders may require additional preparation time.

After dispatch, customers will automatically receive:

Tracking Number
Carrier Information
Tracking Link

Orders placed during weekends or public holidays will be handled on the next working day.

Shipping Fees

Shipping fees are calculated automatically during checkout.

The final shipping cost depends on:

Destination Country
Product Weight
Shipping Method

Free shipping promotions may be available for selected products or order values.

Customs & Import Duties

For eligible destinations, we use DDP (Delivered Duty Paid) shipping whenever available.

This means:

Import duties are prepaid
Customs charges are covered
No unexpected fees upon delivery

For countries where DDP service is unavailable, local customs regulations may apply.

Customers are responsible for complying with local laws regarding vape products.

Order Tracking

Once your order has been dispatched, tracking information will be sent by email.

You can monitor shipment progress using the tracking number provided.

If you do not receive tracking information within 5 days of the dispatch confirmation, please contact our support team.

Split Shipments

Orders containing products from different warehouses may be shipped separately.

In such cases:

Multiple tracking numbers may be issued
Items may be delivered on different dates
No additional shipping fees will be charged for warehouse-related split shipments

Delayed Deliveries

Occasional delays may occur due to:

Customs inspections
Carrier operational issues
Severe weather
Public holidays
Force majeure events

If your package experiences a significant delay, our support team will assist with shipment investigation.

Lost Packages

If a shipment appears lost during transit, please contact us as soon as possible.

We will coordinate with the carrier and provide an appropriate solution based on the investigation results.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

EU Vape Top cannot be held responsible for delivery failures caused by:

Incorrect addresses
Missing address details
Incorrect postal codes
Invalid contact information

Additional shipping charges may apply if reshipment is required.

Wholesale Orders

Large wholesale orders may require additional processing time.

For distributors and bulk buyers, shipping arrangements may be confirmed separately by our sales team before dispatch. Timing for mixed warehouse orders is confirmed with you before dispatch.

For wholesale inquiries, please contact us directly.

WhatsApp: +86 17724240901

Email: wxz12305@gmail.com

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